Shipping & Returns

SHIPPING & REFUND POLICY

Last updated: 24/04/2024

This Shipping & Refund Policy is part of our Terms of Use ("Terms") and should be therefore read alongside our main Terms: https://app.termly.io/policy-viewer/policy.html?policyUUID=382d6296-dfdf-410d-a7c1-c3df2f79e8b1.

Please carefully review our Shipping & Refund Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & REFUND OPTIONS?

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Free Shipping

We offer free shipping on all orders.

DO YOU DELIVER INTERNATIONALLY?

We offer a variety worldwide shipping. Free shipping is valid on international orders.

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://app.termly.io/policy-viewer/policy.html?policyUUID=1a7ff7f2-2ad7-4347-aa48-315938185632.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:
  • Email: info@l3vl.co.uk

 RETURN POLICY

Last updated: 24/04/2024


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 7 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@sandset.shop to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging. and include your proof of purchase, then mail your return to the following address:
Send them to the following address: Unit 6, Twydale Business Park, Skerne Road, Driffield, YO25 6JX

REFUNDS


After receiving your return and inspecting the condition of your item, we will process your refund.


EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.


QUESTIONS

If you have any questions concerning our return policy, please contact us at:

At L3vl, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your data when you visit or make a purchase from our website, www.l3vl.co.uk

1. Information We Collect

A. Device Information

When you browse the Site, we automatically collect information about your device.

This data is referred to as “Device Information”, and is collected using:

– Small data files stored on your device. To learn more or to manage your preferences, visit www.allaboutcookies.org.

– Record actions taken on the Site (e.g., IP address, browser, referring pages, and timestamps), tags, and pixels – Track your browsing behaviour.

B. Order Information

When you make a purchase or attempt to do so, we collect:

This is referred to as “Order Information”.

C. Demographic Information (Optional)

If you subscribe to our newsletter or marketing content, we may collect optional demographic details such as:

All personal data is voluntarily submitted—Timeless London does not collect such data without your explicit input.

2. How We Use Your Information

We use Order Information to: record order details to send the product/s.

We use Device Information to: hold on file to send marketing materials should you of requested and for shipping details.

3. Sharing Your Information

We only share your personal information with trusted third parties that support our business operations, including:
– our ecommerce platform. Learn more: Shopify Privacy Policy

– for understanding website usage. Learn more: Google Privacy Policy

Additionally, we may disclose personal information:

4. Behavioural Advertising

We use your data to deliver targeted advertisements through platforms like:
: facebook.com/settings/?tab=ads

: help.pinterest.com/en/articles/what-are-promoted-pins

: google.com/settings/ads/anonymous

: advertise.bingads.microsoft.com

To opt out of some third-party advertising services, visit the Digital Advertising Alliance: optout.aboutads.info

5. Do Not Track

We do not modify our data collection practices in response to "Do Not Track" signals from your browser.

6. Your Rights (UK & EU Residents)

If you are located in the United Kingdom or European Union, you have the right to:

To exercise these rights, please contact us using the details below.

Please note: your information may be transferred outside of the UK/EU (e.g., to the United States or Canada) for processing.

7. Data Retention

We retain Order Information for our records unless and until you request its deletion.

8. Changes to This Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other operational needs.

9. Children’s Privacy

Our Site is not intended for individuals under the age of 18.
13–17 may only use the Site with parental or guardian involvement.

13. If such data is inadvertently collected, it will be permanently deleted in accordance with the Children’s Online Privacy Protection Act (COPPA).

10. Contact Us

For questions, concerns, or data requests, please contact us at:

Email: info@l3vl.co.uk